Shipping policy of San Agustín Tostadores de Café S.L.
1. Shipping costs
Peninsula and Portugal
We ship Monday to Friday. Orders placed before 12 noon are prepared and shipped the same day, with delivery usually within 24 hours on working days from dispatch.
- Shipping cost: €5.44 (VAT included).
- Free shipping: for orders of €50 or more.
Balearic Islands
Orders placed before 12 noon are prepared and shipped the same day. Delivery usually takes 48 to 72 hours on working days from dispatch.
- Shipping cost: €12.00 (VAT included).
- Free shipping: for orders of €60 or more.
European Union
We ship all over Europe from Spain.
- Shipping cost: 8 € (VAT included).
- Free shipping: for orders of €50 or more.
- Estimated delivery time: Of 3 to 5 business days.
We work with DHL, one of the leading international transport agencies.
Canary Islands and the United Kingdom
At the moment, we do not ship to the Canary Islands or the United Kingdom due to high prices and customs difficulties for both the sender and the recipient.
2. Shipping conditions
The delivery times indicated are approximate estimates from the moment the order leaves our facilities. They are expressed in working days, hence Saturdays, Sundays and holidays (national and local in Castilla y León) are not considered working days.
Generally, transportation agencies do not deliver at weekends. For detailed information on the status of a shipment or delivery options, we recommend checking the carrier's website directly.
Delivery times may be affected by factors beyond our control, such as:
- High volume of orders.
- Promotional or sale periods.
- Adverse weather conditions.
- Strikes or logistical problems at transport agencies.
3. Verification of shipping data
It is essential that before finalizing your order, check carefully that your name, surname and full address are correct to facilitate delivery.
Once the order is confirmed, it is not possible to change these details. If you need to make a change, contact our Customer Service, although we do not guarantee that the modification can be made in time if the order has already been processed.
If the details provided are incorrect and the carrier cannot reach you, our Customer Service will try to contact you as soon as possible. However, this may delay delivery.
4. Order tracking
When the order leaves our warehouses, you will receive a email with the tracking number provided by the carrier. You can use this number on the carrier's website to:
- Check the status of your shipment.
- Manage delivery to your home or redirect it to a nearby pickup point.
5. Delivery problems
If you have any problem with the delivery of your order, please notify our Customer Service within a maximum period of 48 hours from receipt of the order.
In the event that your order arrives damaged or does not match what was ordered, we ask that you:
- Note the incident on the carrier's delivery note.
- Contact us as soon as possible by sending an email to [email protected] or by calling 675 743 714.
Date of last update: October 10, 2026.
