Shipping Policy of San Agustín Coffee Roasters SL
1. Shipping costs
Spain and Portugal
We ship Monday through Friday within 24 hours. Orders placed before 12:00 noon They are prepared and shipped the same day.
- Shipping cost: €5.44 (VAT included).
- Free shipping: For purchases of €50 or more.
Balearic Islands
- Shipping cost: €12.00 (VAT included).
- Free shipping: for purchases of 60 € or more.
European Union
We ship all over Europe from Spain.
- Shipping cost: 8 € (VAT included).
- Free shipping: For purchases of €50 or more.
- Estimated delivery time: Of 3 to 5 business days.
We work with GLS, one of the leading international transport agencies.
Canary Islands and the United Kingdom
At the moment, We do not ship to the Canary Islands or the United Kingdom. due to high prices and customs difficulties for both the sender and the recipient.
2. Shipping conditions
The delivery times indicated are approximate estimates from the moment the order leaves our facilities. They are expressed in weekdays, hence Saturdays, Sundays and holidays (national and local in Castilla y León) are not considered working days.
Generally, transportation agencies They do not deliver on weekendsFor detailed information on the status of a shipment or delivery options, we recommend checking the shipping agency's website directly.
Delivery times may be affected by factors beyond our control, such as:
- High volume of orders.
- Promotional or sale periods.
- Adverse weather conditions.
- Strikes or logistical problems at transport agencies.
3. Verification of shipping data
It is essential that before finalizing your order, check carefully that your name, surname and full address are correct to facilitate delivery.
Once the order is confirmed, It is not possible to modify this dataIf you need to make a change, you must immediately contact our team. Customer Service, although we do not guarantee that the modification can be made in time if the order has already been processed.
In case the data provided is incorrect and the transport agency is unable to contact you, our team will Customer Service will try to contact you as soon as possible. However, this may result in delivery delays.
4. Order tracking
When the order leaves our warehouses, you will receive a email with the tracking number Provided by the transport agency. You can use this number on the agency's website to:
- Check the status of your shipment.
- Manage delivery to your home or redirect it to a nearby pickup point.
5. Delivery problems
If you experience any problems with the delivery of your order, you must notify our department. Customer Service within a maximum period of 48 hours from receipt of the order.
In the event that your order arrives damaged or does not match what was ordered, we ask that you:
- You reflect the incident on the carrier's delivery note.
- Contact us as soon as possible by sending an email to [email protected] or by calling 675 743 714.
Date of last update: 8 January 2025.
